These Terms & Conditions (“Terms”) govern all services provided by Nova Ecommerce Group LLC (“Nova,” “Agency,” “we,” or “our”) to any client (“Client,” “you,” or “your”) who accepts a proposal, quote, or service agreement issued by Nova (each, a “Quote”).
These Terms, together with the applicable Quote and any Scope of Work (“SOW”), form the entire agreement between the parties (the “Agreement”).
Nova provides full-funnel ecommerce growth services, including but not limited to Amazon marketplace management, advertising optimization, creative development, and strategic advisory.
By accepting a Quote or submitting payment, Client agrees to be bound by these Terms.
For recurring services, the initial term is three (3) months unless otherwise specified in the Quote (“Initial Term”). After the Initial Term, services automatically renew on a month-to-month basis unless either party provides at least thirty (30) days’ written notice.
For project-based services, the Agreement terminates upon completion and full payment.
Nova will provide services as outlined in the applicable Scope of Work.
Client acknowledges that:
Nova operates with a focus on long-term, profitable growth, not isolated advertising metrics.
Performance is evaluated using a holistic framework, including:
At the beginning of each month, Nova will provide visibility into key benchmarks, including:
Client acknowledges that results depend on factors outside Agency control, including:
Client agrees to provide timely cooperation and acknowledges responsibility for:
Nova is not liable for performance limitations resulting from deficiencies in these areas.
Client agrees to pay all fees outlined in the Quote.
All payments are non-refundable once the billing period begins.
Services are not prorated for partial months or early termination.
If applicable, performance-based fees will be defined in the Quote and accrue from the service start date.
Client authorizes Nova to charge payment methods on file. Failure of payment may result in suspension or termination of services.
If services are paused:
Client may terminate services with thirty (30) days’ written notice.
Nova may terminate services at its discretion.
Upon termination:
Nova may revoke access to deliverables or systems until paid in full
Both parties agree to maintain confidentiality of all non-public, proprietary information.
Confidential Information excludes:
Nova may use anonymized and aggregated data for benchmarking and internal improvement
Client acknowledges:
Client agrees to indemnify and hold Nova harmless from claims arising from:
To the fullest extent permitted by law:
Client acknowledges fees are not contingent on specific outcomes.
Client agrees not to hire or solicit Nova team members during the engagement and for 24 months after.
Nova may work with other clients, including competitors.
Client agrees not to make harmful or defamatory statements about Nova.
Nova may subcontract or assign work at its discretion.
Client may not assign this Agreement without written consent.
This Agreement is governed by the laws of the State of Arizona.
Any disputes will be resolved through binding arbitration in Arizona under AAA rules.
Neither party is liable for delays caused by events beyond reasonable control.
Nova may update these Terms with notice. Continued use constitutes acceptance.
If any provision is invalid, the remainder remains enforceable.
All provisions that should survive termination will remain in effect.
